Shipping & Return Policy




Shipping & Returns



Standard Shipping
Within the 50 U.S. States standard shipping is handled by UPS Ground Service. Alaska and Hawaii Shipping calculation do not use the Ground Rates. Other countries do not use the ground rates.


Military, P.O. Boxes, and International Shipping
Orders sent to military (APO, APF) addresses, orders shipped to P.O. Boxes, and International orders will be sent via U.S. Postal Service and not via UPS. Please allow up to 35 days for delivery.


UPS Shipping Options
UPS Ground (default) this service takes UPS up to 5 days to deliver once we ship. Please allow up to 10 days for delivery


Sales Tax
There is no sales tax added to your order except for orders being delivered to California Residents. Any orders that are to shipped to California (CA) will have a 8.75% sales tax on the products added to the order total. There is tax on Shipping and Handling.



Our Return/Exchange Policy


Within 14 days of receipt of your shipment, you may return any unused items, in the original packaging, for a refund (less shipping and handling and a 15% restocking fee).


Damaged DVDs
Damaged videos must be returned within 3 days of receipt of your shipment. Please follow the packing directions listed below. For damaged videos only, we will credit your charge/credit card for the cost of shipping.


Note: Please do not attempt to return videos to us if you did not purchase them on-line. Any black market copies of our videos are clearly identifiable and there will be no refund/replacement or return of the copied video. There are black market copies in circulation that have our labels, color cover, etc. and we can easily identify them.


Refunds
You can expect a prompt refund in the form of a check. Please note that we cannot refund shipping and handling costs.


Packing and Sending Your Return

Just a few simple steps:

  1. Pack the items along with the packing slip (receipt) securely inn a box.
  2. Affix the return label to the outside of the box
  3. Return items (insured and postage pre-paid) via UPS Ground or United States Postal Service
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